1. Overview

At North Bridge International, we aim to provide high-quality IT consulting services and digital solutions. This Refund Policy explains the conditions under which refunds may be granted.

2. Digital Services Policy

All our services are digital and customized (including IT consulting, software development, and strategy services). Once work has started or been delivered, it is considered completed and is non-refundable.

3. Eligibility for Refunds

Refunds may only be considered in the following cases:

• The service has not yet started
• A duplicate payment has been made
• A technical error occurred during payment processing

All refund requests are reviewed individually.

4. Non-Refundable Services

The following are non-refundable once initiated:

Completed deliverables or milestones

IT consulting sessions

Digital strategy and reports

Software development work

Cloud or infrastructure consulting

5. Refund Request Process

To request a refund, contact us with your order details and reason for the request. We will review your case and respond within a reasonable timeframe.

6. Processing Time

Approved refunds will be processed through the original payment method. Processing times may vary depending on the payment provider (e.g., Stripe).

7. Changes to This Policy

We may update this Refund Policy at any time. Continued use of our services indicates acceptance of the updated policy.

8. Contact

For any refund-related questions, please contact North Bridge International through our official support channels.